Short Answer 
To handle a customer experiencing an allergic reaction, first assess their symptoms, looking for severe signs like throat swelling or shortness of breath. Provide calm support while calling for medical help, monitoring their condition, and encouraging the use of an epinephrine autoinjector if available. Always ensure to communicate clearly with emergency services and reassure the individual until professional help arrives.
Step 1: Assess the Situation
If a customer shows signs of an allergic reaction, promptly assess their condition. Look for severe symptoms such as:
- Swelling of the throat
- Shortness of breath
- Rapid drop in blood pressure
Recognizing these symptoms early is essential for ensuring the safety of the individual and taking appropriate action quickly.
Step 2: Provide Support and Stay Calm
While calling for medical assistance, do not leave the customer alone. It is vital to:
- Monitor their condition continuously
- Provide reassurance to keep them calm
- Encourage the use of an epinephrine autoinjector if they have one available
Your presence is crucial to their well-being during this potentially life-threatening situation.
Step 3: Call for Medical Help
Immediately contact emergency services or ask someone else to do so. Clearly describe the situation to ensure timely medical intervention. Remember:
- Do not attempt to perform the Heimlich maneuver unless the individual is choking
- Keep the customer reassured until professionals arrive
A fast response can be the difference between life and death in cases of allergic reactions.