A guest is interested in a specific product but is …

Business Questions
Short Answer
Step by Step Solution
Business Questions

A guest is interested in a specific product but is unhappy with the price, insisting they saw it for less at another store. Which statement best represents how you would respond? 1. Offer to check with your leader to see if anything can be done and ask how to handle the situation. 2. Explain that the product is very popular and that you are unable to adjust the price. 3. Try to understand why the guest likes the product and suggest a similar, less-expensive alternative. 4. Acknowledge the price is high but mention that the guest can save extra money with a Target credit card.

Short Answer

The approach to assist a customer includes understanding their preferences by asking relevant questions, offering budget-friendly alternative solutions while emphasizing their benefits, and maintaining a supportive tone to build trust and rapport throughout the interaction.

Step-by-Step Solution

Step 1: Understand Customer’s Preferences

Begin by engaging the customer to learn why they are interested in the specific product. Ask questions that uncover the features or benefits that appeal to them. This insight will help you tailor your suggestions more effectively and show the customer that their opinion matters.

Step 2: Offer Alternative Solutions

Once you understand the customer’s preferences, suggest a few similar products that are less expensive. Make sure these alternatives still meet their needs and highlight the benefits of each option. This not only provides the customer with more choices but also reassures them that they can still find a suitable product while keeping within their budget.

Step 3: Demonstrate Empathy and Support

Throughout the conversation, maintain a tone of empathy and support. Let the customer know that you appreciate their concerns about pricing and that you are there to help them. This approach builds trust and a positive rapport, making the customer more likely to feel valued and satisfied with their shopping experience.

Related Concepts

Customer’S Preferences

The specific likes, dislikes, and interests of a customer that influence their purchasing decisions

Alternative Solutions

Different product options presented to the customer that fulfill their needs while potentially being more cost-effective

Empathy And Support

The ability to understand and share the feelings of the customer, allowing for effective communication and relationship-building during the sales process.

Table Of Contents
  1. A guest is interested in a specific product but is unhappy with the price, insisting they saw it for less at another store. Which statement best represents how you would respond? 1. Offer to check with your leader to see if anything can be done and ask how to handle the situation. 2. Explain that the product is very popular and that you are unable to adjust the price. 3. Try to understand why the guest likes the product and suggest a similar, less-expensive alternative. 4. Acknowledge the price is high but mention that the guest can save extra money with a Target credit card.

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