Recently, several human errors were observed in operations support activities …

Business Questions

Recently, several human errors were observed in operations support activities related to production access. Which of the following is the best approach to reduce risks associated with production access? Select the correct option(s): A. Mandate all team members to complete ITIL certification to increase their knowledge of ITIL processes. B. Arrange a Rio Orientation talk session for the Operations team to permanently eliminate production access issues. C. Perform a Production Access Vulnerability (PAV) Assessment and remediate all identified vulnerabilities. D. Take no action, as all production access was enabled solely by the customer team.

Short Answer

To mitigate risks in production access, it’s essential to conduct a Production Access Vulnerability Assessment to identify vulnerabilities. Additionally, enhancing team knowledge through training and implementing advanced security measures like Multi-Factor Authentication will further strengthen security against unauthorized access.

Step-by-Step Solution

Conduct a Production Access Vulnerability Assessment

To effectively reduce risks associated with production access, the most crucial step is to conduct a Production Access Vulnerability (PAV) Assessment. This assessment serves to identify and remediate vulnerabilities before they can be exploited. It systematically evaluates the current risks in production access operations and provides actionable insights for improvements.

Enhance Team Knowledge and Training

While conducting assessments is vital, enhancing the team’s knowledge through methods such as ITIL certification can help to further reduce risks. However, it’s important to note that certification alone does not directly address vulnerabilities. Incorporating user education and training on recognizing threats will empower staff, helping them to effectively mitigate risks associated with production access.

Implement Advanced Security Measures

To fortify security measures, implementing Multi-Factor Authentication (MFA) and conducting regular security audits are essential steps. These measures create additional layers of protection against unauthorized access. Furthermore, continual monitoring and updates to security protocols will keep the production environment secure and resilient against emerging threats.

Related Concepts

Production Access Vulnerability (Pav) Assessment

A systematic evaluation process that identifies and mitigates vulnerabilities in production access operations to reduce associated risks.

Itil Certification

A recognized qualification that provides knowledge of best practices in it service management, aimed at improving service quality and efficiency.

Multi-Factor Authentication (Mfa)

A security measure that requires multiple forms of verification from users before granting access, enhancing protection against unauthorized access.

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