Short Answer 
The answer outlines three steps for effective communication in formal writing: starting with a clear opening line in formal letters, identifying and correcting grammatical errors to enhance clarity, and accurately reporting questions and responses to maintain context. Each step emphasizes precision in language for professional communication.
Step 1: Completing Formal Letters
When drafting formal letters, it’s essential to start with a clear opening line. For example, you might write: “Dear Sir, We are glad to announce the grand opening of a new branch of our company in CR Colony, Mumbai on Nov 10, 20xx.” This sets a professional tone, engaging the reader right from the beginning.
Step 2: Identifying and Correcting Errors
Errors in sentences can undermine your message’s clarity. Take the example where “promote” should be corrected to “promoting.” The revised sentence would read: “We are dedicated to fostering a love of knowledge; promoting academic excellence, and cultivating leadership skills in our high school students.” This emphasizes proper grammatical structure and enhances overall communication.
Step 3: Reporting Questions and Responses Accurately
Accurately reporting questions and responses is crucial for effective communication. For instance, to report Salma’s inquiry, say: “Salma asked Sahil if he had completed the task given by the teacher the day before.” Similarly, when conveying David’s response, you might state: “David expressed that he was sorry for the trouble the customer had encountered and reassured them that they were there to help,” ensuring both clarity and context are maintained.