Short Answer 
WECARE behaviors in healthcare, especially within the VA system, focus on improving service and communication to enhance customer experience. When aligned with One Team Mission (OTM) principles, they promote teamwork and cooperation, ultimately aiming to improve patient satisfaction and care quality for Veterans.
Understand WECARE Behaviors
WECARE behaviors are essential practices designed for use in healthcare settings, especially within the Veterans Affairs (VA) system. They promote an emphasis on excellent service and communication, tailored to improve the customer experience. By understanding these behaviors, healthcare professionals can better serve their patients.
Align with OTM Principles
Together with the One Team Mission (OTM) principles, WECARE behaviors work to enhance quality care. These principles emphasize teamwork and cooperation, which align well with the goal of providing a superior customer experience. This alignment ensures that all staff members are focused on a unified mission of improving patient interactions.
Enhance Customer Satisfaction
The primary goal of implementing WECARE behaviors and aligning them with OTM principles is to enhance overall patient experience and satisfaction. By doing so, healthcare providers can ensure that patients, particularly Veterans, receive the highest quality of care possible. This results in better healthcare outcomes and fosters a supportive environment.