Short Answer 
Neto and his Hispanic teammates faced racism from fans, leading Neto to encourage a protest and communicate with officials. The situation improved when a letter addressing racism was read over the intercom, resulting in a decrease in racist comments and fostering a more inclusive environment.
Step 1: Identify the Issue
Neto and his teammates experienced blatant racism from fans during games. It became a pressing concern for Neto, prompting him to take action. Understanding that this behavior was unacceptable was crucial for all players affected.
Step 2: Attempt to Resolve the Situation
Neto took the initiative to encourage his Hispanic teammates to stand together against the racism by considering a protest. Sadly, they did not respond positively to his suggestion. He further attempted to communicate with school officials to bring attention to the matters, although initial efforts did not yield immediate results.
Step 3: Implementing a Formal Response
The turning point came when a letter addressing the issue of racism was read over the school intercom. This formal acknowledgment prompted a change in the fans’ behavior. The racist comments significantly decreased, marking a shift towards a more inclusive atmosphere for all players.